The purpose of this Technical Update is to announce the Obsolescence of all HDP5000 (2008) (models 0890xx, built prior to 2013). Please review the following information carefully.
Discontinued Service: Our repair may be unable to service 1st generation HDP5000 printers and lamination unit.
Technical Support will no longer be issuing RMA’s for these printers. Spare parts are limited, we do not guarantee that any spare parts will be available, so please check pricing and availability when ordering. Most material/consumable part numbers will be available for purchase until further notice.
Note: This update does not include the HDP5000 (2013) (0896xx through 0899xx) or HDP5600 printer models.
For support with your existing printer, we would be happy to diagnose any issues to see if thorough servicing can resolve your issues. If parts are needed to complete service, we will do our best to source them. If repair cannot be completed, we will return your printer with diagnostic service or issue a trade in credit if you choose to purchase a replacement unit.
DISCONTINUED as of 2017:
DTC1000 System 1/31/2011 4/30/2014 4/30/2017
DTC4000 System 1/31/2011 4/30/2014 4/30/2017
DTC4500 System 1/31/2011 4/30/2014 4/30/2017
DTC4500 Lam Module 10/27/2010 4/30/2014 4/30/2017
DTC1000M 3/26/2011 4/30/2014 4/30/2017
DTC1000 9/1/2010 4/30/2014 4/30/2017
DTC4000 9/1/2010 4/30/2014 4/30/2017
DTC4500 9/1/2010 4/30/2014 4/30/2017
HDP5000 – 2008 System 1/1/2008 9/30/2013 9/30/2016
HDP5000 – 2008 7/1/2007 9/30/2013 9/30/2016
HDPii 11/1/2007 9/30/2013 9/30/2016
HDP600 CR100 v2 5/1/2010 1/31/2012 12/15/2014
DTC550 System 7/1/2007 3/31/2011 12/15/2014
DTC400e System 6/17/2008 3/31/2011 12/15/2014
C30e 6/17/2008 3/31/2011 12/15/2014
C30e System 6/17/2008 3/31/2011 12/15/2014
DTC550 9/1/2005 3/31/2011 12/15/2014
DTC400e/C30e Flipper Module 6/17/2008 3/31/2011 12/15/2014
DTC400e 6/17/2008 3/31/2011 12/15/2014
PREVIOUSLY DISCONTINUED ITEMS:
HDP600 2/27/2004 12/31/2008 7/1/2012
DTC400/C30 Flipper Module 11/1/2004 6/17/2008 12/1/2012
DTC400 9/1/2004 6/17/2008 12/1/2012
DTC400 System 7/1/2007 6/17/2008 12/1/2012
C30 9/1/2005 6/17/2008 12/1/2012
C30 System 9/1/2005 6/17/2008 12/1/2012
CardJet C7 3/1/2003 9/1/2007 12/31/2010
CardJet 410 3/1/2003 9/1/2007 12/31/2010
SecureMark Workstation 3/1/2005 12/1/2007 9/1/2011
CardJet C7 System 3/1/2003 9/1/2007 12/31/2010
CardJet 410 System 3/1/2003 9/1/2007 12/31/2010
DTC300 9/1/2004 9/29/2006 12/29/2009
DTC515/DTC525 9/1/2000 6/30/2006 12/31/2009
DTC515-LC/DTC525-LC 9/1/2002 6/30/2006 12/31/2009
DTC500LE 9/1/2000 6/30/2006 12/31/2009
HDP820 3/1/2002 6/30/2006 12/31/2009
HDP825 3/1/2002 NA 12/31/2009
C25 9/1/2000 NA 12/31/2008
C11/M11 6/1/2002 NA 12/31/2007
C16 6/1/2002 NA 12/31/2007
DTC510 9/1/2000 NA 12/31/2007
DTC520 9/1/2000 NA 12/31/2007
Pro-LX 3/1/2002 NA 12/31/2006
Pro/Pro-L 2/1/1998 NA 12/31/2006
DTC700 6/1/2000 NA 3/31/2006
HDP700 1/1/2000 NA 3/31/2006
C15/C10/M10 9/1/1999 NA 3/31/2006
4225/4250/Quatro/Uno 1/1/1997 NA 3/31/2006